- 3+ years of experience managing 20+ call centers.
- English skills equivalent to Iris with no accent.
- Experience working directly with executives, implementing policies and actions strategically.
- Ability to multitask in a high-volume patient environment (3,000 patients, 200-500 weekly).
- Experience managing multiple locations.
- Adaptability to pivot quickly with daily company needs.
- Proficiency in sourcing, interviewing, and hiring candidates.
- Ability to problem-solve patient issues regarding scheduling and registration.
- Efficient management of 25 to 50 doctors’ schedules.
- Advanced proficiency in Ring Central and Google Suite, with experience in Dialpad as a plus
Operations Manager
Job Description
The Operations Manager oversees various aspects of the company’s operations, including managing multiple call centers, ensuring effective communication with American clients, direct executive support, multitasking in a high-volume patient environment, managing multiple locations, adapting to daily company needs, sourcing and hiring top-tier candidates, and problem-solving with patients. Additionally, they efficiently manage doctors’ schedules and ensure smooth operations.
Qualifications
Industry
Mental Health Care
Field
Set-Up
Location
Hours
Shift Schedule
Hiring
Level
Jobs
Benefits
Paid Leaves
Company events
Health insurance
Life insurance
Paid training
Work from home
